Shipping & returns

Same Day Shipping

Most orders placed before 12:00 PM CST, Monday through Friday, will ship the same day.

We primarily ship all products through UPS, and orders can be tracked through UPS.com. We currently ship exclusively to addresses using a United States Zip Code, excluding Puerto Rico and US possessions and territories.

Address and Phone Number Verification Policy

We reserve the right to require a verified address and phone number prior to shipping your purchase. A "verified" address is considered the same as the billing address of the credit card used for your purchase. For security reasons, we also reserve the right to contact you via the phone number provided.

If you wish to ship to an address other than the billing address of the credit card, please confirm your alternate address with PayPal. This allows us to ship your package to any verified location.

Refused Packages

Return shipping will be charged for refused packages. No returns will be accepted without an RMA number issued by SPL Audio. Please contact us to be issued an RMA prior to returning any product.

Manufacturer Defects

Warranty and manufacturer defect will be handled by manufacturer. If you need assistance in finding contact information, we'll be happy to assist with this. 

Returns

Under normal circumstances, SPL Audio does not accept returns. If an error was made and the incorrect order was shipped, SPL Audio will accept a return and the correct shipment will be sent out once the incorrect items have been received. If a return is accepted, SPL Audio reserves the right to apply a 20% restocking fee to any return. Installation services are also non-refundable.

Lost or Damaged in Return Transit

SPL Audio accepts no responsibility for lost or damaged packages during return transit. We reserve the right to deny a refund or exchange for any item not meeting the above RMA criteria. Package insurance is always suggested for the value of item being returned.

Special Orders

Special Orders like the JL Audio Stealthbox® and Pre-fabricated subwoofer enclosures usually take 3 - 7 business days to ship, and are non-refundable. Please contact us if you have any further questions.